Delivery

Delivery Information

As soon as your order is on its way, we'll zip you an email with a tracking number and easy instructions on how you can keep an eye on your shipment's journey.

It's like a mini adventure for your package.

Our Taste of Awesomeness crew is committed to promptly sending out your order, guaranteeing it hits the road within 2 working days of your purchase.

We deliver our products Australia-wide:

Vic metro: 3-7 business days
Vic regional: 4-8 business days
Other states metro: 4-8 business days
Other states regional: 5-10 business days
Shipping to New Zealand

We aim to get your Awesomeness asap, but exact shipping times are out of our hands.

Please allow extra time during public holidays and sale periods.

Got more questions? We're always here to help at online@hellotoa.com

Once your order has been picked and packed by our amazing warehouse team, we're zooming towards getting it to you ASAP!

Unfortunately, this means we can't hit the brakes and cancel the order.

No worries at all!

You can easily do so by logging into your account, our dedicated delivery team will put their superhero capes to deliver your product to the address you changed on your account.

Or email us: online@hellotoa.com

Your satisfaction means the world to us!

We totally understand if you have a last-minute craving or change of heart!

However, once your order is in, it's like a speedy race car on the track – we can't make any changes to the items.

Take a quick look in your spam or junk folders. Can't find it there? Log into your account to view order history.

Having technical issues? No problem at all, just drop us an email at online@hellotoa.com and our team will sort it out for you.

We understand that sometimes decisions change, but unfortunately, we don't offer refunds for change of mind.

However, rest assured, you're entitled to a replacement or refund for a major fault or failure.

Additionally, if the goods fail to meet acceptable quality standards, you have the right to request a replacement or refund. We're committed to ensuring your satisfaction with our products!

For AUS: Flat rate shipping AUS $15 for online orders.

For HK: Free shipping when you spend HK$400 and above (excluding tax & shipping fees), and a flat rate price of HK$15 for orders less than HK$400.